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Our expertise

Since the begining, we have made the choice of working exclusively for professionals. We have designed our organization according to the essentials for you :


Reliability

  • We have a solid professional insurance
  • We own the legal bank garantee for our professional activity
  • We are member of the French – Malagasy Chamber of Commerce and Industry, Go To Madagascar, Malagasy National Tourism Board
  • We have written our Health and safety procedures
  • Leading companies from our target markets are trusting us

Agility

  • 24/7 coordination service and assistance
  • A trained team (quality, internal procedures, security, crisis situation…)
  • Everyone at the office knows the job of the other one: it means that in case one staff person is out of the office for any reason, any one else can take over
  • Quick response in case of unusual situation : client assistance, flight cancellation etc…
  • Extensive use of skype

Efficiency

  • We work with a tailor made quoting software (from quotes to invoices)
  • We use Ciel Evolution for our accounting
  • We set up simple but reliable procedures from the initial sales stage to client feedback analysis.
  • We are in the process of beeing Travelife certified, to get even better, and have our organization recognized.

Country expertise at the office

  • Personal dedicated account holder for all our clients
  • Our travel advisors have extensively travelled through Madagascar
  • They regularly check our suppliers in provinces, and update their knowledge

Country expertise on the ground

  • We work with handpicked, multilangual and knowledgeable tour guides with proven track record of professionalism and realibility
  • We cooperate with teachers, professors and other person working out of the tourism field but able to add value to our tours, products